1.“You” and “Your” indicates the purchaser of this plan i.e. customer or the person to whom this plan was properly transferred in accordance with the terms set out herein below.
2.“We”, “us” or “our” refers to jumbo Warranty Services
3.“Covered Product” or “Product” or “Unit” shall mean the electronic product in relation to which this Annual Maintenance plan has been purchased by you.
4.“Plan” shall mean Annual Maintenance Plan purchased by you.
5.“AMP” means present Annual Maintenance Plan.
6.“Carry in” indicates that when jumbo Call Centre diagnoses a hardware problem, we will invite you to carry the defective unit and a copy of the plan to the Authorized Service Centre. The cost of replaced components/ parts and labour will be borne entirely by us; while the cost for transportation of the defective unit to our authorized service centre and collecting it back will be borne by you. Jumbo Warranty Service shall not be responsible in case of any damage to the unit/product during transit.
7.“On site” indicates that when our Call Centre diagnoses a hardware problem, we will schedule a visit of our engineer to your premises from the nearest Authorized Service Centre to repair the hardware issue. However, if your location is more than 40kms away from our nearest Authorized Service Centre, such ON SITE facility shall not be provided to you. In case of On Site repair facility is provided to you, the cost of transport, to and from will be borne by you while we will bear the costs of parts, components and labour to repair the unit.
8.“2/3 year plan” shall mean Annual Maintenance Plan with 2 or 3 years of coverage on the product from the date of original plan purchase.
9.“Coverage Term” or “Term” means number of years of coverage of annual maintenance of your product under the plan purchased by you, starting from the coverage start date i.e. the date of purchase of AMP.
Services Covered under AMP:
This Annual Maintenance Plan covers below services by us on your covered product for the coverage term:
1.Service of your product at our cost, as and when required
2.Repair of defects in hardware of the product
3.Replacement of any non working part
4.To secure your product's normal working condition, after it has suffered any hardware problem covered under this plan
However, the above services shall be subject to other terms and conditions mentioned herein.
1.The plan covers call center technical support related to hardware faults of Your product.
2.In case of LED/ LCD/ PLASMA TV, the plan covers cost of labour, components and internal spare parts (which are standard to the product at the time of purchase) to be used in the repair including Main board, Speaker, SMPS, PANEL, Display etc.
3.External parts includes such as sockets, control/Slide switches, Body Covers, Casings, Plastic Molded Parts, Breakage or Damage to Antennas and any other component etc.
4.This plan does not cover replacement of any part which are except those mentioned elsewhere in the document as not included. The parts replaced will not be returned and will become our property.
5.If a repair will cost more than the market price of replacement, we may replace the failed Product Are you replace whole product? If not replace word product with part in this linewith equivalent model with similar or better specification at our own discretion, which in any case, will not exceed the original price paid by you for the product less taxes and appropriate deductibles. Products presented for replacement may be replaced by refurbished products of the same type rather than being repaired.
How to access our Services:
1.If you face any problem with the hardware of your product, you may-
Call us at our Toll-Free Number 1800-3000-2670 or;
email us at firstname.lastname@example.org or;
Contact through our website;
Contact at our Corporate Office: 230-231/2nd Floor, Sunrise Mall, Mansi Circle,Vastrapur-3830015, Ahmedabad, Gujarat.
2.Once we receive your service request, we will quickly respond to your query and guide you to solve the problem over phone or email.
3.If the problem is not solved, we will try to solve it personally attending the product on the basis of carry in or onsite basis. It shall solely our discretion whether to attend the complain carry in basis or onsite basis.
4.If you are advised for carry in service, it is obligatory on your part to bring the product at our nearest service center within 5 working days along with the AMP documents. In case of failure to do so, your complaint registered with us shall be marked as resolved.
5.To know list of cities covered by our Authorized Service Centers, visit our website www.jumbowarranty.com
6.For Specific center nearest to your location, please call our Toll Free Number with your registration details/numbers.
7.Monday to Saturday, excluding public holidays during business hours: 10:30 Hrs – 06:30 Hrs.
Cancellation and Termination: Please note that:
This Annual Maintenance Plan shall be governed by the present terms and conditions and under other governing laws of India. In case of any dispute, the courts of Ahmedabad shall have the sole jurisdiction. However, both the parties shall try to solve the minor issues amicably and decision of Jumbo Warranty Service shall be final and binding.
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